By: Wisdom Acka
The Federal Capital Territory Administration (FCTA) must improve its services to the citizenry.
The FCTA Permanent Secretary, Mr. Olusade Adesola, stated this Tuesday in Abuja, while the Administration signed off its Standard Operating Procedures (SOPs).
During the historic sign off ceremony, Permanent Secretary, further stated that implementation of the SOPs expected for commencement next January was a testament FCTA’s willingness to adapt to change and modernization, and would remarkably transform the way FCTA functions.
Adesola said that putting together the document was a reflection of FCTA commitment to upholding the highest standards of governance and to serving the people with the highest level of integrity.
He said: “today, as we gather here to sign off on these SOPs, we are embarking on a journey towards a more efficient, accountable, and citizen-centric government.”
“These SOPs will provide a framework for our Departments to operate in a consistent manner, ensuring that our services are delivered promptly, uniformly, and with the utmost professionalism”, he added.
According to him, SOP’s implementation would also “Reduce ambiguity, minimizing errors, and promoting a culture of continuous improvement” of service delivery in the FCT, thereby playing foundation for “a more streamlined and transparent functioning of our various Departments”.
As 15 Departments received signed copies of their SOPs, the Permanent Secretary noted that the documents were subject to periodic reviews, warning other Secretariats, Departments and Agencies to either comply and have theirs or miss out of their overheads from August.
Acting Director, FCTA Department of Reform Coordination and Service Improvement, Dr. Jumai Ahmadu explained that FCTA SOPs journey started as a result of the Federal Government’s resolve to digitalize Civil Service for more effectiveness and efficiency in line with Federal Civil Service Strategy and Implementation Plan (FCSSIP25).
She further explained that implementation of the SOP was also a pre-requisite for deployment of Performance Management Systems (PMS).